Arrow Testimonials
Please Call: 631-654-0110 or 516-593-7770

I want to thank all of you who helped me when I have unwanted visitors in my attic. All of you were kind, thoughtful and very helpful. I want to express my gratitude to Howard Handler – who came to help me out – and to Jose Padilla who corrected all the needed areas and made my home safe again.

I appreciate your skill in quickly making things right. I appreciate the kind way you ll treated me.

Thank you
Arlene

Just a brief letter of Thanks for having such a caring and responsible Employee on your staff. Pedro did a termite inspection for me on January 19th. He was most respectful and thorough. He answered all my questions and was extremely helpful and cooperative.

Thank you again for caring about customer satisfaction.

Sincerely,
Patricia
Holtsville, NY

It’s taken me several weeks to get around to this, but I’m writing to let you know how pleased we were with the work of Mr. Angello Nadaban, who did a termite inspection in our house on January 5.

Mr. Nadaban was professional, personable, knowledgeable, and very thorough. His thoroughness, in particular, really impressed me. For example, he was suspicious of some evidence of old termite activity and, at his urging, I removed a section of sheetrock from my garage wall so that he could inspect down along the wooden framing. Also—after I told him that I didn’t think there was a crawl space under my staircase—he insisted that there had to be one; that jogged my memory and he proceeded to go into the crawl space in order to check it.

I have always been very satisfied with all of Arrow’s technicians and inspectors; they have worked with us on termite, mouse, and insect situation for the past several years—always with good results; Mr. Nadaban is one of the more outstanding of your employees that I have worked with.

I think that you are fortunate to have this caliber of employee at Arrow Exterminating.

Wallace
Cedarhurst, NY

I just wanted to take the opportunity to let you know about the gentleman that services my home. He was just here today, March 13, 2007, and each time is the same. He is extremely courteous and kind. He treats me with respect. I appreciate that and I wanted you to know.

Brenda

We just want to tell you how pleased we are with Miguel, the technician who makes the monthly inspection. Not only is he thorough but also pleasant.

Sincerely,
Hope & Harvey
West Hempstead, NY

Robert D’Angelo has been my pest control technician at my home on Eaton’s Neck for a considerable period of time. In the past I have made two calls regarding his level of excellence. I feel compelled to once again let you know how fortunate you are to have Robert on your team. His level of professionalism is unsurpassed. He is timely, courteous, thorough, and thanks to Robert my home is pest free. Robert is a true credit to your organization. I am fortunate to have people working on my team who are of Roberts’ caliber and I feel you should be proud to have him representing your organization.

With kindest appreciation,
William

I would just like to inform you that your route man Pete who services my house is doing an excellent job. Pete really cares and is very careful. He takes pride in his work in every way which is very commendable.

I hope that Pete will keep servicing my house, as he is an excellent worker. He enjoys his work and it really shows. Thank you for sending him to my house.

Sincerely,
Dorothy
Oceanside, NY

On behalf of Service Technician magazine I wanted to inform you that Arrow Exterminating’s Peter Bopp has been awarded one of the pest control industry’s most prestigious honors. Peter has been chosen the 2000 Zeneca Professional Products/Service Technician magazine Residential Technician of the Year.

Peter’s hard work and dedication to his job certainly was evident in the information provided to us and it is truly an honor to put the spotlight on such a deserving individual.

As winner Peter will be profiled in a special feature section in the December issue of Service Technician and honored with a special plaque at The 65th Purdue University Pest Control Conference, which will be held Jan. 8 – Jan. 12 at Purdue University in West Lafayette, Ind. (The exact day and time of the ceremony to be determined).

It is our sincerest wish that Peter be able to attend this conference and be recognized in front of his peers. Peter’s registration fee for the conference will be provided free of charge.

If you have any questions, please call me at 800/456-0707. I look forward to speaking with you soon.

Best Regards,
Brad
Associate Editor
Service Technician

I’d like to take a few moments of your time to acknowledge the work that Mike Perci has done for me and the Company(ies) I work for.

I met Mike several years ago at Seal-It. His work there was exceptional, even though the client was……..difficult.

After moving on/up, I asked Mike to be my rep here at USN. His work is, as expected, excellent. Audit prep is very important, and being able to “fire and forget” with the Pest Control program is very important to me. I needed a person in that position that I trust, so when initiated contact with Arrow I asked for Mike specifically.

Thanks again for your time; I just wanted to let you know what I think of Mike.

Patrick J.
Manufacturing Services Department
U.S. Nonwovens Corp.
Brentwood, NY

Outstanding Service
Since assuming the responsibilities for pest control services at the Watson, Copiague site, it has been my pleasure to work with specialist Mike Perci. Over the past nine years, Mike has maintained our pest control program with professionalism and dedication. I would like to take a moment to acknowledge some of the key points that have helped us to host numerous inspections and audits resulting in minimal or no observations.

· Mike’s personal phone # is available to me for any issue.

· All calls are answered or returned promptly and questions are responded to. If a service call is needed, Mike either attends to the problem or contacts Arrow for another technician to respond.

· Mike has assisted in the development and review of site Pest Control SOPs.

· Mike is able to disseminate any technical information into layman’s terms in order to satisfy QA, QE, QC and production personnel requirements.

Again, I would like to thank Mike for his years of professional and dedication to the well being of this site.

Peter R
Facilities Maintenance Supervisor
Watson Laboratories
Copiaque, NY

Very often these days, it seems the only time service providers hear from their customers is when they have a complaint or a problem that needs to be addressed immediately. Let my help break that tradition.

As a quality affairs manager for a food science corporation, I am aware of how difficult it is to provide customers with excellent products and service in a consistent and timely fashion. It is when I come across such companies exhibiting these qualities of customer service, I feel that recognition and praise is in order. Arrow Exterminating Co. Inc. is one such company.

As you may realize in dealing with the food industry, a well maintained, well-documented and thorough pest control program is critical in meeting the requirements of our customers. We must also meet the approval third party inspectors, such as the American Institute of Baking. Since the employment of Arrow Exterminating Co. Inc., Comax Manufacturing Corporation has received excellent remarks about our pest control program from our customers, and has gained some of the highest marks ever from our external auditors. Before the use of Arrow, Comax was often cited for deficiencies in our pest control program, even using two separate companies.

Furthermore, I would like to commend the service and dedication of one of your technicians, Mr. Michael Perci. I feel the effort that Mike has put forth in his work has allowed Comax to attain the recognition in the areas listed above. Since meeting Mike in the summer of 1999, I have felt comfortable that our pest control program would be well maintained. Mike has been very thorough and extremely informative in pointing out possible problems. Not only has he made me aware of certain issues, but has always taken the time to educate me on several occasions. Mike is extremely knowledgeable in his field, and exhibits the utmost professionalism and courtesy whenever I see him in our plant. It is pleasing to know that integrity and pride in one’s work prevails in this highly competitive economy.

Thank You Arrow!

Sincerely,
Christopher S.
Quality Affairs Manager

Well, you’ve gone and done it again – another very successful “Good Bug/Bad Bug” Presentation! We can’t thank you enough for taking the time out of your busy schedule to talk to our second graders. You’ve really caught their interest and sparked their curiosity – the children were still talking bugs when I picked them up after their lunch period! (If only some of my lessons had that king of impact… sigh).

On behalf of all the seventh grade students and teachers at Lynbrook North I would like to thank you for all the support you have provided to our science education.

Each year we look forward to your presentation which seems to get better every time.

Enclosed please find a small token of our appreciation for the work you do.

Thank you for your partnership with Lynbrook North.

Sincerely,
Margaret H.
Lynbrook North Middle School

On behalf of the second grade teachers and students of Nathaniel Woodhull Elementary, please accept our heartfelt gratitude for making “Good Bug, Bad Bug” possible today. The program ties in nicely with our science curriculum, and is always very well received by the children.

As usual, Mr. Bernard Wendell should be commended for the outstanding job he did in presenting the program. The children immediately respond to his enthusiastic, warm and upbeat manner. You could not have picked a better representative for your company.

It is a testament to your program and Mr. Wendell’s delivery that the children were still taking about insects in the cafeteria during lunch time!

Thank you again!
Nathaniel Woodhull Elementary School